Refund & Cancellation Policy
Last updated: [DATE]
This Refund & Cancellation Policy applies to courses and other digital educational content purchased through RiskWise Academy.
1. Digital Courses
Our courses are digital educational products delivered online.
Access is generally provided electronically following successful payment.
2. Statutory Consumer Rights
Nothing in this Policy limits mandatory consumer rights available to you under applicable law.
Where applicable, consumers may have a statutory right to withdraw from a distance contract within the applicable withdrawal period.
However, specific rules may apply to digital content that is supplied immediately after purchase.
3. Immediate Access to Digital Content
Where permitted by applicable law, you may be asked during checkout to:
- expressly request that access to the digital course begins before the expiry of the applicable withdrawal period; and
- acknowledge that you may lose your statutory right of withdrawal once the relevant legal conditions are fulfilled and access to the digital content begins.
The exact checkout wording and process will be implemented in accordance with applicable law.
4. Refund Requests
If you believe you are entitled to a refund, please contact us at: [REFUNDS EMAIL]
Please include:
- your full name;
- account email address;
- course purchased;
- order/reference number;
- date of purchase;
- reason for your request, where applicable.
We may request additional information necessary to process your request.
5. Voluntary Refunds
[LEGAL TEAM TO CONFIRM WHETHER A VOLUNTARY REFUND WINDOW APPLIES — E.G. 7/14/30 DAYS.]
If a voluntary refund period is offered, its specific conditions will be displayed on the relevant course or checkout page.
6. Refund Processing
Where a refund is approved, it will normally be returned using the original payment method unless otherwise required or agreed.
Processing times may depend on the payment provider or financial institution.
7. Effect of Refund
Where a refund is issued for a course, we may revoke access to the relevant course and associated digital content to the extent permitted by law.
8. Contact
[LEGAL ENTITY NAME] Email: [REFUNDS EMAIL]